Refund policy

JAWELLE 30-DAY RETURN & REFUND POLICY

We want you to feel confident trying JAWELLE Sculpt & Glow™. In addition to your rights under the Australian Consumer Law, we offer a voluntary 30-day return guarantee.

30-DAY GUARANTEE

You may request a return within 30 days of the date your order was delivered.

You are welcome to carefully try the product during this period. To qualify under our voluntary guarantee, the device must be returned clean and in reasonable condition, together with its strap, accessories and original packaging. We cannot accept products that have been deliberately damaged, altered, misused or returned with excessive wear beyond what is reasonably necessary to try the product.

HOW TO REQUEST A RETURN

Before returning anything, please email jawelleinfo@gmail.com with:

• Your full name
• Your order number
• The reason for the return
• Photographs or video if the product is damaged, faulty or incorrect

If your return is approved, we will provide the correct return instructions and return address. Products sent without prior approval might be delayed or returned to the sender.

CHANGE-OF-MIND RETURNS

For returns made under our voluntary 30-day guarantee because you changed your mind:

• The customer is responsible for return shipping
• We recommend using a tracked postal service
• Original express or upgraded delivery fees, if applicable, are not refundable
• No restocking fee is charged

FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please contact us as soon as possible if your order arrives damaged, faulty, unsafe, materially different from its description or if you receive the incorrect item.

Depending on the circumstances and your rights under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy. Where the product is confirmed to have a fault, we will cover reasonable return shipping costs when required.

The voluntary 30-day limit in this policy does not restrict any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

REFUNDS

Once your approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be returned to the original payment method. We aim to process approved refunds within five business days after completing our inspection. Your bank or payment provider may require additional time before the funds appear in your account.

CANCELLATIONS AND ADDRESS CHANGES

If you need to cancel or change an order, contact jawellinfo@gmail.com immediately.

We will make reasonable efforts to assist, but we cannot guarantee changes or cancellations after an order has entered fulfilment or been dispatched. Once dispatched, the order must follow the applicable return process.

CONTACT

For return or refund questions, contact:

JAWELLE